Viewing interaction transcripts

You can view the transcripts of IM and TTY interactions on the Work Log window.

Prerequisites

To be able to view the IM and TTY transcripts on the Work Log window, the Save Transcripts option related to the following fields on the Work Log panel must be selected:

Log Incoming IMs
Log Outgoing IMs
Log Incoming TTYs
Log Outgoing TTYs

If you clear any of the options in the Save Transcripts option, the corresponding entry will be absent on the work log transcript.

On the action bar, click Work Log.
The application displays the Work Log window with the recent work logs.
Expand the work log for which you want to view the IM or TTY transcript.
Click the view transcript icon of the expanded work log.
The application displays the interaction transcript on a new Transcript window.